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Store Policy

Customer Care

Shipping Policy 

If ordered by 5 p.m. IST, orders will be shipped within 7 business days. Orders placed on Friday after 5 p.m. IST, will be processed on the following Monday. Orders are processed pending availability and credit verification. If the item(s) you ordered happen(s) to be back-ordered, please allow two to four weeks for your order to ship. ThePinkLily will contact you with a follow-up email if the merchandise you have selected is not currently in stock, or if we need additional information to complete your order. Delivery time does not include weekends or holidays. If you have an inquiry regarding the status of your order and/or product availability please email info.thepinklily@gmail.com

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Return Policy

Customer satisfaction is very important to us.  If you are not satisfied with your order, we will gladly accept your return within 5 days of your order's arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless found to be defective within 5 days of receiving your order. Sale items and items purchased using a promotional code are final sales, therefore cannot be returned or exchanged.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.

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To return an item, please do the following within 5 days of receiving your order:

Email info.thepinklily@gmail.com with the following information

  1. The date you placed the order

  2. The date you received the order

  3. Order #

  4. Last Name

  5. Credit Card information for the card used

  6. Billing address of the card used for the purchase

  7. The item number of the piece(s) you are returning

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Please mail returns to the following address:

Ruchi Creations Customer Service Department 

A – 414, Kailash Industrial Complex,

Veer Savarkar Marg, Vikhroli West,
Mumbai – 400 079.

Email: info.thepinklily@gmail.com

Product Care

Each ThePinkLily piece is individually handcrafted in India, by the finest Artisans using embroidery techniques passed from generation to generation. The brand stands behind the quality of its products.  Although we provide the finest quality pieces, they must be handled with care. You should avoid contact with hard and abrasive surfaces. We highly recommend that you wipe down your pieces with a lint-free cloth after each wear. We suggest this because, chemicals found in common substances such as hairspray, cosmetics, perfumes, and lotions can permanently damage your pieces.  We also suggest storing them in a soft pouch or a box. 

Privacy Policy

The Privacy Policy of The PinkLily covers the data and information that The PinkLily  (“We” and ‘Company”- Ruchi Creations LLP) collects uses and maintains the information of users (anyone who access the Ruchi Creations Website) of www.thepinklily.in The privacy policy is applied to our website and all the products & services offered by us.

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PERSONAL INFORMATION

The PinkLily gathers information related to the users in numerous ways like, when a user visits our website, subscribe to the newsletter, fill out a form, and other activities, services or if a user places an order for a product from our website. To register, the user will have to submit their name, email address, phone number, shipping details, billing details, payment details, payment card details or bank account details, etc. for keeping a record of purchases on our Website. The PinkLily will gather the information of the user after registering on its website. The stored personal information of the user can always be reused to permit you to go forward for placing your order. We also use user information to help in processing the payment for the product and to deliver the product to you. The information is also used to update the users about their orders.

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NON-PERSONAL INFORMATION

We can also fetch other non personal details about the users when the user interacts with our website. The non-personal information includes the name of the browser, the system (PC) which the user is accessing and other information about the users like the means of connection, operating system and the internet service provider that the users are using to access our website.

 

WEB BROWSER COOKIES

The PinkLily also uses "cache" in the form of cookies to improve the user experience. The browser which the user is accessing places the cookies on their hard disk for record-keeping purposes and sometimes these cookies are also used to keep track of user’s information. A user can set their web browser to avoid the use of cookies or to send an alert while cookies being are sent.  If the user refuses to use the cookies, they are informed that some of the features of our website may not work properly.

 

HOW DO WE USE COLLECTED INFORMATION

The PinkLily gathers and uses the personal information of the users for various purposes:

The gathered information from the user can help us to improve our customer service. The information you provide helps us to respond to our customer requests efficiently. To personalize the user experience we use the collected information to understand how our users as a group use the services and products provided on our website. To send emails, we use their email address to updates them regarding their order. We also use the users mailing address to react to their inquiries, questions, and other requests. If the user subscribes to our mailing list, they will receive emails that include updates on the product or additional service information, Latest offers, discount information, upcoming deals, etc. If the User likes to unsubscribe from receiving any emails, we have already included unsubscribed instructions on email so the user can easily unsubscribe without facing any difficulty or the user can also contact us through our website.

 

DELETING DATA

To delete your personal data that you have disclosed with us after registering yourself on our website, you can send a request for the same via e-mail to our customer care. If you want us to delete your personal information, then you should be aware that, this may result in termination of your registration with our website that will also affect your access to certain features of our site.

 

HOW WE ARE PROTECTING YOUR INFORMATION 

We efficiently store the collected data of the user and undertake security measures to protect the user data against unauthorized access, alteration, disclosure or destruction of users personal information like email or username, password, bank details and the other data stored on our site. We never sell the stored information of the user to others. 

 

UPDATING OUR PRIVACY POLICY

Our website will update the privacy policy in the future when it is required. Whenever we modify our policy, we will update the policy on the page. We inform the users to go through this page regularly to remain updated about our policies. It is the responsibility of the user to check this privacy policy occasionally and remain updated.

 

TERMS ACCEPTANCE 

If you are making use of this website, you are accepting this policy. Your continuous use of this website will imply that you have read and agreed to our policies.

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TERMS AND CONDITIONS

The PinkLily is domain and brand name under Ruchi Creations LLP, a company incorporated under Limited Liability Partnership Act 2008. The words "we," "us," "our" are referred to Ruchi Creations LLP. The Site offers the clients to browse, select and purchases footwear and accessories under the brand.

The document on the website is an electronic record under the Information Technology Act, 2000 and rules are applicable and amended provisions concerning electronic records in different statues under Indian laws. The electronic record is computer generated and does not involve any physical or digital signature procedures. The document is published as per the provisions of Informational Technology Rules, Rule 3(1) that makes mandatory publishing rules and regulations, privacy policy and terms for accessing or using the website thepinklily.in.

It is advised to read the Terms and Conditions carefully before accessing and using our website. By mere use of the website, you are deemed to have agreed with the terms of Services. The expression “you” shall denote any natural or legal person who has agreed to become a member of the website by registering themselves or by accessing the site without registering.  If you do not accept any of the terms and conditions of an agreement, then you may be forbidden from the access of this website or use any of the services.

Any new tools or characteristics annexed to the present store would also lie under the subject of Terms of Service. You can review recent update of Terms and Service at any time visiting this page. We retain all the rights to update, change or replace any parts of Terms of Service by posting updates or changes made on our website. It is user responsibility to follow the page and be updated with the changes periodically.

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ONLINE STORE TERMS

Ruchi Creations owns the intellectual property rights and materials on the website. The website content is protected by copyright, and no part of it should be used without permission. You cannot use the products illegally or for an unauthorized purpose that is abiding laws in your jurisdiction.

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ACCEPTABLE USE

By using www.thepinklily.in and any of its webpage, hyperlinks, tools, and services, you will be regulated under the following terms and conditions and will be considered as “a user” concerning this website. Your every visit and use of the concerned website (including your registration on this website) gives rise to this user agreement. The user agreement states that you are contacting with Ruchi Creations, a company incorporated under Limited Partnership Act 2008, having A – 414, Kailash Industrial Complex, Veer Savarkar Marg, Vikhroli West, Mumbai – 400 079. Maharashtra, India as it's registered office and from now on referred as “the Company.” The expression above “the company”  shall mean and include its successors, liquidators and assigns unless the context otherwise requires.

A user may not harm this website or cause any damage or impairment of availability or accessibility of the site. A user may not attempt any unlawful, fraudulent, illegal or harmful purpose or activity. A user does not have the freedom to copy, host, transmit, send, use, publish or distribute any of material that consists Spyware, virus, worm, keystroke logger, rootkit or other malicious software.

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DISCLAIMER OF WARRANTIES AND LIABILITY

All the materials, products, and services, included or available online are provided on “as in” and “as available basis” lacking any representation or warranties express or involved except otherwise specified written.

Laws administer all the products sold on our site, and if the seller is not able to deliver such products due to implications of different laws, the seller shall return the amount received. You will be required to place a valid phone number for placing an order. By registering with the number, you agree to be contacted via Phone calls and SMS. We do not use your data to initiate any promotional phone calls or SMS

 

INDEMNITY

The site does not include any warranties or guarantees concerning any product. The user has to bear the risks associated with the use of the site on their own.  We ensure that material included on the site is proper, reputable and of high quality. The material is provided from Internet sites and other resources, and we hold no responsibility for errors or omissions or the results got from the use of information or any technical problem incurred on the site. The disclaimer does not carry any product warranty provided by the manufacturer, r or product as mentioned in the product specification.

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GENERAL CONDITION

We retain the right to deny services to anyone for any reason at any time. The content may be transferred in unencrypted and involve transmissions over different networks, and changes comply and adapt to technical requirements of devices or systems. Credit card & Debit card information is transferred in an encrypted form. User agrees not to produce, duplicate, sell, resell or exploit any part of Services or access to the service or any section of a website through which service is provided without written permission.

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ACCURACY AND TIMELINESS OF INFORMATION

The material available on the website is administered for general information and should not be relied upon for deciding without advising primary or accurate, complete or more timely authority of information. The material on this site may contain historical information, necessarily and provided for reference only.

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SERVICES AND PRICE

All the prices are states in Indian rupees. The website holds the authority of changing products and service at any time.

 

PRODUCTS OR SERVICES

Some products or services are exclusively available through the website only. The product and services are subject to return or exchange under the Return policy of our site. There might be a slight change in display or colors of images due to a monitor screen. We hold the right to limit the quantities of products or services.

 

DISCLAIMER OF WARRANTY

The site has endeavored to ensure that the data on site is correct but does not warrants or makes any representations as per the quality, accuracy, or completeness of any data, product or services.

 

CONTACT INFORMATION

For further questions about Terms of Services and inquire about other conditions, contact our customer care center.

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